Restaurant Hostess

Job Summary

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

Key Roles & Responsibilities

• Provide a Warm and Friendly Welcome, Leading Guests and Seating Them at Their Table
• Take Telephone Bookings and Maintain a Clear and Organized Reservations Book
• Assist in The Set-Up of Tables and Displays
• Maintain and Update Guest Database
• To Ensure Full Knowledge and Understanding of Lqa and Hotel Standards and To Implement Them in All Interactions
• Be Attentive to Guests and Resolve Their Complaints Where Possible, Reporting All Incidents to Supervisor/assistant Manager/manager
• To Undertake Service Training Lead by The Outlet Dt/ Supervisor/assistant Manager/manager to Ensure Full Capability in Understanding and Executing Service Standards
• To Make/maintain All Food/beverage Labels for Daily Rotations of The Buffet and Working Closely with The Culinary Team to Update Changes, Including Last Minute Requests, for The Buffet
• To Ensure that All Reports Related to The Outlet Are Well Maintained and Completed as Per Schedule and In a Timely Manner
• To Support the Service Team During Times of Need/crunch in Service in The Following Areas, but Not Limited To: Section Holding, Coffee Station, Back Area and Mis en Place Etc.
• Maintain Cleanliness of Hostess Station and Surrounding Areas, as Well as Of All Menus
• Maintain Good Working Relationship with Own Colleagues, and All Other Departments
• Correct Preparation of All Necessary Operational Material in The Back Office
• Learn Safety, Sanitation and Hygiene Policies
• Present Check to Guests and Perform Cashiering Function if Needed
• Effectively Control Guest Flow in The Restaurant Ensuring Maximum Turnover
• Assist in Carrying out Quarterly, Bi-Yearly, Yearly Inventory of Operating Equipment
• Train Waitstaff and Bus Staff in Hostess Standards
• Ensure the Restaurant Is Ready to Receive Guests Prior to Opening and That Both Wait Staff and Tables Are Ready in Line with Opening Standards
• Carry out Any Other Duties as And when Assigned by The Management of The Hotel
• Assist Other Food & Beverage Outlets in Their Operations Within Peak Times when Needed

Qualifications

Personal Attributes

• Excellent Reading, Writing and Oral Proficiency in English
• Well-Presented and Professionally Groomed at All Times
• Strong Interpersonal Skills and Able to Establish a Good Rapport with Guests
• Possess Full Knowledge of Restaurant’s Seating/table Plan
• Computer Knowledge (microsoft Excel, Word, Power Point)
• Eagerness to Learn and Share Knowledge with The Team

Qualifications

• Secondary Education

Experience

• 1 Year Hotel Experience in F&b or Other Related Industries with Transferable Skills
• Previous public contact and/or cashiering experience