Security Coordinator - Investigation & Crime Prevention Unit

Job Summary

Emirates Group Security develops, implements, and manages security strategies and measures across the Emirates network.

To provide a support service to operation related issues in order to ensure compliance and consistency with security policies, the Airline Security Program (ASP) and Security Management System (SEMS). Collate record, analyse and assist in investigating, alerting and reporting all irregularities that may result in the non-conformity of the organizations Security Policy.

Generic

• Maintain documents, manuals and records for auditing purposes, ensuring they are kept up to date. Contribute in the review of standard operating procedures, contracts and other relevant documents that have an impact on operations.

Airport/Document Check

• Liaise with the relevant Authorities (e.g. immigration, embassies and the police) throughout the network to prevent the carriage of inadmissible passengers.
• Support in the training of staff of Emirates and Ground Handling Agents to increase awareness of detecting and intercepting illegal immigration.

Cargo and Aircraft Protection Unit (CAPU)

• Investigate cases of cargo discrepancies related to the cargo handling processes in the hub.
• Conduct random and routine audit checks of processes involved in cargo handling at both landside and airside operations to heighten the barriers against unlawful interference.

Security Planning

• Coordinate surveillance and monitoring work in relation to CCTV cameras, access control etc.

Facilities and Accommodation

• Review all reported incidents received on a daily basis and make decisions on action required e.g. fights in accommodation/lost items etc.
• Follow up with the outsourced Transguard supervisors and patrol guards in buildings on all matters related to security operations, procedural updates, SOP updates, staff knowledge and recommended training.

Operations

• Support the line with requests for processing approvals and authority for VVIP passengers, commercially important people (CIP), internationally protected people, deportees, transportation of firearms and inadmissible passengers, ensuring the movement of these passengers is monitored through liaison with the relevant stakeholders e.g. immigration, police etc.
• Disseminate information through appropriate means outlined in the Emirates Airline Security Program as stipulated by the relevant aviation security regulatory bodies (International Civil Aviation Organisation, United National Organization, IATA, GCAA, TSA etc.) to other departments and Outstations within the Emirates Group. Keep the outstations updated on new guidelines in the security program.

Fraud Prevention/Investigation

• Record fraud alerts and incidents on tickets and credit cards and accurately file the respective information.
• Prepare and maintain the ticket and credit card fraud database in order to ensure correct storage and retrieval of passenger data. Prepare fraud alerts for network stations so that the security officer can disseminate in a timely manner to prevent fraud.
• Access the reservations/check in system in the Group database for the purpose of the investigation of facts as well as other data systems required to monitor the usage of fraudulent tickets.
• Coordinate investigation work and assist in the process of evidence gathering for cases involving staff of the Emirates Group.
• Independently undertake the less complex investigations and provide a report with recommendations.

Qualification

Qualifications & Experience:

• 12 years schooling or equivalent
• 3 + years security experience
• Experience in aviation, supervision and root cause analysis would be advantageous.
• Ability to write reports in a comprehensive manner and computer literate is a must.
• Fraud Prevention/Investigation
• Experience in investigation would be advantageous
• Operations
• Experience in risk assessment would be advantageous