In this role, you’ll provide on-site, priority IT support for hotel operations and collaborate with the IT Service Desk, Networks, and other teams to resolve issues quickly and effectively. You’ll also support hotel events and other business units, ensuring smooth technical setups and minimal disruptions.
Your responsibilities will include troubleshooting hardware and software issues, maintaining accurate documentation, and contributing to our shared knowledge base. By effectively prioritizing tasks and streamlining processes, you’ll help the team meet SLAs and deliver exceptional service. If you’re driven by solving problems, delivering outstanding support, and creating seamless technology experiences, this is the perfect opportunity for you.
You have at least 2 years of experience in a similar IT support role, with a solid understanding of IT applications and process improvement. Experience in a complex entertainment or hospitality environment is preferred. Familiarity with Opera PMS and Micros Symphony systems will be a strong advantage. You’re an effective communicator, both within and outside the organization, and you demonstrate a proactive, problem-solving attitude.
We are far more than a worldwide leader. We are 280,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 4,800 addresses. Our dynamic brands are established in 100 countries and are continuing their steady growth. A new Accor address opens every two days.
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