Team Leader, Front Office

Job Summary

An opportunity has arisen for a Team Leader to join Front Office department in Jumeirah pre-opening hotel. The main duties and responsibilities of this role:

• Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• Print the Trace Report, action all traces and file the completed report at the end of the day.
• Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken.
• Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning.
• Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
• Communicate closely with Guest Relation about VIP room allocation changes.
• Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy.
• Coordinate Room Moves and communicate them to all necessary departments.
• Handle any pending bills (Pay-Masters) and follow up as necessary.
• Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Assistant Front Office Manager.
• Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses.
• Ensure that all Guest Services Executives have sufficient cash and change in their float.
• Handle late charge letters in a responsible manner ensuring that the guest’s signature is on the applicable bill and that a receipt and letter is forwarded to the guest.

Qualifications

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 year experience working in a similar role in five star hotel environment.
• Good knowledge in OPERA (PMS) is essential.
• Proficient in MS Office applications.
• Outgoing personality with ability to communicate with guests and colleagues
• Excellent English communication skills
• Additional language is an added value

Benefits

This position offers a competitive salary and package which includes:

• Fully furnished shared accommodation
• Free transport to and from your place of work
• Uniform
• Laundry services
• Meals during working hours
• Flight allowance every 2 years
• Medical coverage
• Life and accident insurance
• Retail and leisure discounts
• 50% discount off Jumeirah F&B outlets and reduced hotel rates.