Team Leader - Housekeeping - Burj Al Arab

Job Summary

An exciting opportunity has arisen for a Housekeeping Team Leader to join our fantastic team in Jumeirah Living Marina Gate. The main purpose of the role is to make sure by continuous checking that all Public Areas and Guest rooms are maintained to the required standard of cleanliness adhering to the highest degree of quality guest care and to Company standards of service.

The main duties and responsibilities of this role are to:

• Monitor, control and inspect the daily housekeeping operations focusing in the delivery of the required services according to the processes procedures and standards of the Group.
• To liaise and cooperate with Front office to ensure allocated rooms are ready prior to the guest arrival.
• To be constantly aware of the room status to obtain maximum vacant rooms for sale.
• To liaise and cooperate with the Engineering department for room maintenance and faults.
• To check VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.
• Ensure that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.
• Assist in the training of the Housekeeping personnel in line with SOP manual.
• Carries out other duties assigned by the Housekeeping Manager.

Description

The ideal candidate for this position will have the following experience and qualifications:

Essential

• Diploma or higher secondary certification.
• Preferably a 5* star Hotel and Residence experience, minimum 1 year of Housekeeping Team Leader experience
• Ability to resolve guest complaints/issues in a calm and professional manner.
• Knowledge of Housekeeping process and procedures.
• Knowledge of Opera system
• Very good knowledge of the hotel health & safety regulations and standards
• Very good command of speaking, reading, and writing English language.
• Computer literacy and very good MS office skills.

About the Benefits

This position offers a highly competitive salary and benefits which include; accommodation, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.