Junior Sales Manager

Job Summary

• Conduct regular meeting/daily huddles with their team-members to provide feedback, update status of team performance and take feedback from SEs.
• Build customer advocacy through managing best in class sales process in terms of customer communication and service
• Observes and addresses any weaknesses in sales process including customer intercept, engagement and communication.
• To ensure that team performance meets desired objectives and goals set by Management.
• Responsible for achieving and exceeding KPIs for the channel including TM Events management, MGM (member get member) & target marketing listing.
• Will work towards building a sales culture which becomes a benchmark in terms of meritocracy, diversity and adherence
• Be willing to perform a Individual sales contributor role without team management responsibility with applicable targets in case of specific business circumstances
• Perform leadership role and work with the Sales Executives to deliver team targets as agreed with the Sales Manager
• Deliver individual targets in addition to team targets based on the channel rules
• Keep an eye on the competition and provide timely feedback to key stakeholders/ decision markers
• Work closely with Sales Support/Operations and CIU for smooth functioning/ flow of applications and processes
• Handles customer queries and complaints on priority to build a client-centric culture.

Sales Control and Governance Management

• Timely and comprehensive communication of any issues / potential threats to senior management
• Achieve satisfactory audits and Local Regulatory Audit results.
• Drive compliance and control initiatives. Ensure full adherence to all internal policies and procedures and external legal and regulatory requirements
• As a part of daily sales huddles with Sales Executives, update & reinforce credit policies, product proposition, criteria etc.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Knowledge/Experience

• Manage sales teams of not more than 12 staff
• Preferably with 1-2 years’ experience in managing a team in a target-based environment

Skills

• Track record of outstanding individual sales performance and/or overall business performance
• Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications
• Strong leader, entrepreneurial, driven and passionate for sales