Sales Support Administrator

Job Summary

To support a sales team and deal with international customers and prospects who contact company’s sales department for the MEAI Region. To contribute to good customer relationships and to enable the field sales team to spend more time selling.

Position Responsibilities

• To receive and process new account enquiries, opening accounts and issuing conclusive correspondence to customer.
• Provide existing customers with accurate price lists and information on our products
• Prepare price adjustments and offers related to special projects
• Guide prospects to the appropriate distributor or sales person
• To proactively manage administration for key accounts.
• To provide administration support for RSM’s
• Follow up on sales processes until order conclusion
• Setting up customer data in our ERP-program
• Preparation of international tenders and contracts and managing tender process and project award until conclusion.
• Support strategic initiatives
• Lead and manage the company’s entry processes into the Saudi product registration portal – SABER
• To provide assistance and support to other members of the team as and when required
• Act in an empowered way to ensure excellent relationship management of all members of the sales team and customers.

Position Qualifications

Education: University Degree

Professional experience (years, area): At least 3 years in sales support or customer care with knowledge of international trade and tender processes. Experience in the sales process and project management would be advantageous.

Skills and abilities: Knowledge of Microsoft office tools, Excellent Knowledge with SASO and SABER, commercial approach, being proactive with an ability to organize, multitask, work under pressure and have a problem solving mindset

Language skills: Good level English, Arabic and French

Personality: Mature, open minded, team player who can also operate independently