CRYSTAL NEWMAN

555 Your Street, Any Town, NY 55555, (555) 555-5555, anyisp@isp.com

CUSTOMER SERVICE REPRESENTATIVE

…Bring twelve years of office/ customer support experience working within high-volume call centers.
…Maintain demonstrated research, analysis, and database management proficiencies.
…Excellent communicator with strong time-management and customer needs assessment skills.
…Exercise independent judgment, decision-making, and problem solving abilities.

PROFESSIONAL EXPERIENCE

REAL TIME DATA CORP., (RTD) Network Systems Controller, Valley Stream, NY, 2000 – present

• Track, capture, and maintain critical, time-sensitive financial instruments and indices across:
  multiple databases (Integrated Data Network and Integrated Paginated System) for all North American Exchanges including equities, commodities, futures, and options reflected on Reuters’ proprietary ticker, a worldwide-leading source of news and financial information.
• Assist RTD Help Desk in providing customers with real-time and historical market data, and liaise with Financial Exchange representatives throughout the U.S. and Canada to obtain and communicate up-to-the-minute market changes (corporate mergers, acquisitions, splits) directly impacting the global economy.

HORIZON CREDIT, INC., Smithtown, NY, 1992 – 2000
Credit Investigation Coordinator (1996 – 2000)

• Worked collaboratively within a team-oriented call center to track, monitor, and review over 5,000 monthly Personal Credit Check Requests for the purpose of identifying and marking potentially delinquent accounts.
• Conducted more than 300 personal and commercial credit checks per month for major accounts that partially included EBA Realty, U.S. Credit Union, and First Home Loans.
• Researched and analyzed financial histories, verified employment backgrounds, and conducted telephone-based applicant interviews to obtain information and advise on resolving credit report discrepancies.
• Consistently met the department’s monthly budget quota, achieving an 80% success rate.

Pre-Collections Analyst (1992 – 1996)

• Processed pre-collections notices and contacted debtors directly by telephone utilizing an in-house national directory assistance system, significantly reducing at-risk accounts from entering into collections.
• Utilized and trained employees on a newly implemented system, Mortgage Reporter, to research, retrieve, and update timely account status, generate and merge credit reports (TRW, TransUnion, Equifax), and ensure the deletion of duplicate lines of credit.
• Served as point contact and liaison between loan applicants, debtors, and Collections/ Legal departments to provide current information on account status, and to ensure favorable outcome resolutions.

EDUCATION

Bachelor of Arts, Human Relations, 1998

STATE COLLEGE, Any Town, NY