Learn how to perform needs analysis and prepare presentation outlines and flow. Master simple techniques for creating powerful openings and closings. Identify h...
To enable delegates to clearly identify work-related and personal time wasters and ways to overcome them. To enable delegates to identify their time management sty...
An overview of what 'customer service excellence' means to you and your customers. Understand how Emotional Intelligence (EQ) can give you a customer service edge....
An overview of the definition of a problem and problem solving. Learn how to identify and clarify issues that need to be resolved. Understand how to set priorit...
An overview of the role of a supervisor as a leader. Learn the fundamentals of planning and organising. Obtain tools to manage your time, including delegation t...
To understand the different roles and responsibilities of Human Resource Managers. To become conversant with resourcing and the recruitment and selection process, ...
Define projects, project management and project managers. Identify the importance of the Project Management Body of Knowledge (PMBOK) and Project Management Instit...
Participants play all the major roles in an operating company - production, R&D, sales and marketing, management and finance - to get first-hand experience with. ...
Understand the difference between training and presenting information Promote learner participation and involvement using effective questioning techniques in a t...
Study the dynamics of account management and deeply understanding your clients' needs and buying behaviours. Key areas pertaining to handling customer complaints a...
Overview of types and phases of negotiations and skills for successful negotiation. Learn how Emotional Intelligence (EQ) can give you an edge in negotiations. ...
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