Correspondence Etiquette

This two-day course is an excellent introduction to business writing skills. The course will give you clear guidelines and practice on how to write better internal and external formal correspondence. You will learn how to plan your writing carefully, and how to professionally structure different forms of business correspondence whether within your organization or with other organizations.

Who Should Attend?

This course targets people who wish to excel in communication. It is the ideal way to learn the basic skills of excellent written communication in the English language. It is both informative and practical, with excellent back-up course notes that form a valuable reference source for the future. It is a course that is completely up-to-date and fits everyone in the business field who has to communicate using the written language.

Training Objectives

• Get a knowledge of the principles of effective business writing
• Have a clear understanding of formal business language
• Acquire the confidence in communicating using the written language
• Receive practical, ‘hands-on’ experience and supportive Trainer feedback

Training Duration: 2 Days

Training Program

• The ten principles of business writing
• The four stages of writing (planning, drafting, writing, editing)
  • Using mind maps & writing plans
  • The five ‘w’s as a writing guide
• A framework for business communication
  • Effective beginnings & endings of letters
• Correct use of punctuation & abbreviations
  • Using commas & semicolons
  • Rules for apostrophes
  • Using the full stop for abbreviations
  • Commonly used abbreviations
• Focus on grammar
  • Using prepositions of time, place & movement (on, in, at, to)
  • Definite & indefinite articles (the, an, a)
  • Uncountable nouns
  • Common verb tenses
• Formal & informal language
  • Knowing the difference & when to use each one
• How to use plain & simple English
• Choosing the right communication channel
• Email etiquette
• Using the correct greeting & close
• Creating the right impression
• Being courteous
  • Using the correct ‘tone of voice’ in your writing
• Writing external business correspondence
  • Structure, style & layout of business emails, letters & faxes
• Writing internal correspondence
  • Writing internal business emails, memos, messages & notices
• Proofreading practice & spelling tips
• End of course assessment & feedback session

Spaces available on the following dates

August